Introduction

With so many issues that all of us experience in a daily basis in our growing business, don't you wish that things were simpler.  The average small-business cannot afford to hire a full time it professional for their business.  In many cases one person is sometimes not enough to encompass all the different issues that many companies encounter at one time, nor can they keep up with the ongoing threats that end users bring to their workstations without even knowing.

We have the cure to your common technology headaches.  Nerd Support specializes in proactively deploying, protecting, and maintaining your computer network, so that issues such as these are prevented from ever occurring. 

Nerd Assist

What is Nerd Assist? Well picture every one of your computers being accompanied by a computer support specialist that not only makes sure each computer runs smoothly, but makes sure all employees aren't doing what they are not supposed to -- All of these things without interrupting your employees from working or even having anyone physically in the office to do so.  Well, Nerd Assist is basically that, except with more benefits.   Some of these benefits are listed here.

So you're sitting at work and you find out that your computer does not want to open Adobe Reader Formatted files all of the sudden. Then, you call a technician to fix it, but he unsuccessfully tries to help you over the phone until he tells you he'll be there in person. However, he can't come over until next week because he's in a business trip outside of town. Unfortunately if you cannot retrieve this document you won't be ready for your meeting later on that same day. Sounds like a familiar scenario?

If you become a member of Nerds Support we will prevent things like these from happening. For example, in the above scenario we would have connected remotely and in a few minutes later your adobe reader would be working again!

All of these much more affordable and quicker than if you were to call another company for emergency support!

Remote Desktop

Remote Desktop is the feature in which you will have access to your office computer from any other computer that has internet access. You will be given a user name and password in our http://nerdssupport.com website.

So let's suppose you went to China, hooked up your laptop to the internet, and forgot your presentation at the office. Luckily Nerds Support set you up with remote access to your office computer. You can then log in through our website and gain access to your documents, and save your self a very expensive trip!

Nerd Support is all about preventing problems from ever happening. Therefore we need to be constantly making sure that your computers attain all the updates that are necessary for the security, and operation of your computer network.

This feature within our Nerd Assist Software is called Patch Management. It allows us to deploy the latest security updates, and patches to every workstation, and server of your company.

Updates are as necessary to your computers as to patching a hole in your tire. If it doesn't get taken care of in time you could end up stranded in a tough place.

Furthermore, we can schedule these updates to reoccur in a regular basis and at the time where it is most unlikely to interrupt the work production of your company.

Don't you wish everything was as convenient as this?

Many businesses at one point or another need to keep track of when a new device is added onto the network, and what each computer has.

This feature will allows us in the accurate inventory keeping of all networked devices such as servers, workstations and remote computers.

The computer Audit and Discovery feature gives you these types of information, plus other features.

Let's say we find a virus and we want to stop someone from running an application. Through this feature we can block anyone from using any application in an instant.

This is a convenient feature that we use for you in order to prevent intrusions to your network.

Nerd Assist will instantly notify us, and any manager of your company when critical servers go down, a user modify their configuration, disk space reaches a certain level, or a possible security threat occurs. This feature is called LAN and Windows monitoring.

Let's suppose that you are about to plan a business trip, but you want to make sure that Maria doesn't start opening e-mails that claim to be baby pictures, but in reality they are viruses that infect the whole network.

Supposing that the virus is not detected by our antivirus (highly unlikely), since we are monitoring the activity of Maria's computer, we will be able to receive notifications that her computer is trying to delete files, or that an applications is taking up too much bandwidth or CPU Usage. Well, guess what? We will get to the root of the issue, terminate this malicious process, eliminated it, and talk to Maria about the issue faster than any computer technician could have said "I'll be there in an hour."

What makes our ticketing system better than the rest? In a few words: reliability, accessibility, efficiency, and easy of use.

Why do we claim this? Well, we not only accept request by phone, e-mail or through chat, but you get to be an active part of our ticketing system.

How is that possible? Our ticketing system allows user registered user to login to our ticketing system through our "Client Access" feature and enter their own service tickets, and/or look at the status of previous tickets.

Furthermore, we will notify you of any changes occurring in any open service ticket pertaining to your company's issues by e-mail instantly.

Nerd Assist Software Deployment is yet another feature that saves you time and money by deploying applications and updates automatically

If you are thinking it sounds like Microsoft's Automatic Updates feature of windows, you are not exactly right. We say this because the updates we do have been tested and scheduled to run outside business hours without necessity of any user interaction at all (not even to restart the computer).

Furthermore, whenever we are about to deploy new software first we will a snap shot of the system before and after the installation or changes; then we will deploy the software.

This allows for any new software or update deployment to be deployed efficiently, and if any issues were to occur afterwards, the restoration of the previous image would then be rolled back. In other words, your computer would be exactly as it was before the upgrades.

We are all aware of many times when company managers are attempting to prevent employees from nosing around where they are not supposed to.  Maybe it's an individual that continues to install a program that takes too much bandwidth on the network.  It can also be an individual attempting to install and use a network printer that is for the exclusive use of the graphic design department. 

Nerd Assist takes care of restricting the access of each user, so that you don't have to.  We are sure that you have more important things to worry about, like meeting deadlines, and spending time with your family.

The way we basically do this is that we implement policies that restrict user from using any specific application, computer, or any network resource.  This policies can be set any user, or set of users that you chose.

Let's suppose that there's a flood, and when you get back to the office all of your servers are under water.  We all know that our servers are the heart of the company and without it, the company cannot function the right way.  Let's say you had a back up, but for some reason the tape was somehow damaged, you won't be able to recover all the data, and it will take a long time to recover what you do have. 

It would be a shame for your company to lose business, and precious data in this manner.  That's why we recommend our Backup and Disaster Recovery feature. 

Nerd Assist's Backup and Disaster Recovery will assist us in providing you with a scheduled and automatic backup of the entire hard drive of your server, or computer of your choice.

The backup will also be safely stored in a remote location.  This way you will not need to worry about carrying tapes or other media back and forth from your office to your home.

In the case one of your servers, such as an e-mail server became inoperable, we can deploy a virtual server that will work exactly the same way and with all of the configurations of the other server.  This way you will not stop receiving e-mail, or losing important information.

We are sure that every time you have had to stop working to run an update, or attempting to remove a virus has been a nightmare. What if we were to tell you that we can run updates, detect viruses, remove them, and block them, and all without you even getting any pop-up window on your screen?

It may seem like a dream, but we made dreams a reality for you. We do this because we understand how much you treasure your time and your hard earned money.

This feature is a critical component that we encourage all of our clients to acquire because it effectively protects your computers against malicious programs, viruses, and from unknown threats.

Our company is based on ethics, good design and hard work to bring about the best possible creative solution for your needs. Experience, innovation and market research are tools we use to create exciting designs and web sites.

Our Goal: Offer our clients quality, premium, services quickly and effciently. Our team of professionals work around the clock to get your web site or graphic request looking top knotch. We specialize in web design, graphic design, and E-commerce solutions.

We can get you get started on the Internet TODAY! We are committed to offering the highest quality and most professional Web Presence services possible. Our desire is to assist our clients to establish an Internet presence quickly and painlessly.

We set up your network....more text here...